Edit ModuleShow Tags

Power to the People

Don't Get Angry, Get Solutions


(page 3 of 3)


You arrived in Vegas, but your bags didn’t.


Don’t panic. Go to a baggage service counter and file a delayed baggage report as soon as you realize your bag is missing. Most airlines require you to file a report within four hours. If you’re staying at a hotel, double-check that you gave the correct address. Chances are you will receive your bag within 24 hours. If you’re one of the very few unlucky ones who don’t receive their bags within four to five days, you can file a claim with the airline. If your flight consisted of several different airlines, the last one you flew with is the one responsible. Although you will receive reimbursement for your lost items, all airlines have things that are excluded from coverage, such as jewelry, electronics, antiques or artwork. Make sure you know what is on that list before you pack anything valuable.


Try these loss prevention tips on your next trip:

1. Remove any old flight destination tags.

2. Use sturdy, personalized nametags.

3. Place a copy of your itinerary inside your luggage.

4. Double-check the label that the gate agent puts on your luggage.
5. Purchase luggage in bright colors or distinctive patterns.
6. Make a list of your items before the trip.

7. If you’re traveling with a friend or family member, pack a set of your clothes in their bag and vice versa, so you’ll each have a backup option.


You’re patiently waiting for parking at Ala Moana when you see someone race into a handicapped-accessible stall, sans permit.


You have two options: One, you can call the police and cross your fingers that they arrive before the culprit speeds off. Or you can become the police, well, sort of, as a Volunteer Special Enforcement Officer (VSEO). VSEOs help the police enforce parking laws by volunteering to patrol a minimum of five hours per week or 20 hours per month. You’ll get to wear an official uniform and yes, you can write citations. “Ninety percent of our volunteers are retired, and one-third of them have accessible parking permits themselves,” says Sgt. Emilio Laganse Jr. Applicants must be U.S. citizens and at least 21, with a high school diploma or GED. They’ll have to pass background checks and interviews before taking classes. For more information, contact Laganse at 529-3136 or visit www.honolulupd.org.


Illustration by Matt Mignanelli



The puka on Kalanianaole Highway are so big you can practically snorkel in them.



Honolulu potholes might not be the worst in the world, but they are second worst in the United States. According to TRIP, a national transportation research group, 62 percent of Honolulu’s roads are in need of repair, a number surpassed only by Los Angeles. TRIP found that Honolulu is in third place for damage to cars, with the average motorist spending $770 a year on repairs for damages caused by poor road conditions. To report a pothole on a city road call 768-7777 or visit www.driveakamai.org. To report a pothole on a state road or highway, such as the Likelike, Pali, Farrington, H-1, H-2, or H-3, call 536-7852. The good news is both the city and the state now have programs that pay you if your vehicle was damaged by a pothole. If the incident happened on a city road, call 527-5656 for help with the refund process. If the incident happened on a state road or highway, call 586-0547. You’ll need the date, time, exact location and photos of the damages to begin your claim. The whole process can take up to three months and there’s always the possibility of your claim being denied.



You’re sick of walking by dead appliances on Lusitana Street and roof shingles in Kakaako Park.


Report those rogue refrigerators at 768-3300, the 24-hour Environmental Concern Hotline. Before the creation of the hotline in 2003, it was up to the caller to track down the owner of the property and the appropriate agency for the cleanup. (Yeah, right.) The hotline gives the community a simple way to report illegal dumping. “We sort the calls, identify the owner of the property, forward the report to the appropriate agency and stay in touch with the caller,” says Suzanne Jones, the recycling coordinator for Honolulu. Or tell your neighbors to off-load their couches, mattresses and rolled-up carpets properly: The City’s Department of Environmental Services, Refuse Division, runs a monthly bulky-item pickup. Pickups last three to four days per area; bulky items need to be by the curb no later than 6 a.m. the first day of collection. Visit www.opala.org for the schedule and additional information.



Late U.H. football parties and early lawn mowers are driving you pupule.


If your neighbor has a habit of throwing parties on Sunday nights or using a leaf blower at dawn, call your Honolulu Police Department district station. But it’s up to the officer who responds to make a subjective decision, as there are no decibel limits or time restrictions on the use of lawn equipment. How do you know which HPD district to call? See this handy list of stations and phone numbers. You can also contact the Mediation Center of the Pacific at 521-6767 to settle a dispute without the police. If the noise is coming from a stationary object, like a pool pump or a faulty air conditioner, you have to contact the State Department of Health at 586-4700.

Honolulu Police Department Districts and Phone Numbers

District 1 – Central Honolulu: 529-3386
District 2 – Wahiawa: 621-8442
District 3 – Pearl City: 455-9055
District 4 – Kaneohe: 247-2166
District 4 – Kailua: 262-6555
District 4 – Kahuku: 293-8565
District 5 – Kalihi: 842-7737
District 6 – Waikiki: 529-3361
District 7 – East Honolulu: 529-3362
District 8 – Waianae: 696-4221
District 8 – Kapolei: 692-4253

More Helpful Numbers:

Drain and ditch cleanup: 832-7840
Streetlight maintenance: 768-5300
Sidewalk repair: 768-3401
Sewer trouble: 768-7232
Tree trimming: 971-7151
Weather (emergency): 973-7151
TheBus’ lost and found: 848-4444
City Council information: 547-7000
Property assessment: 527-5541
Recycling information: 768-3200






Edit ModuleShow Tags Edit ModuleShow Tags

Most Popular Stories

Edit ModuleShow Tags
Edit ModuleShow Tags
Edit Module

Subscribe to Honolulu

Honolulu Magazine January 2019
Edit ModuleShow Tags



9 Greatest Honolulu Homes

Great Homes

Stunning, historic, extraordinary.


Can the Mainland Do Poke Right? Do We Want Them To?​


Martha Cheng, author of The Poke Cookbook and former line, talks about how a New York City publisher decided Hawai‘i’s favorite pūpū was for everybody.


50 Essential Hawai‘i Books You Should Read in Your Lifetime


The most iconic, trenchant and irresistible island books, as voted by a panel of literary community luminaries.


Everything You Need to Know About Local Fruit in Hawai‘i


Fruits are part of our history and culture, a way for us to feel connected to our community.



A Local’s Guide to Buying Reef-Safe Sunscreen


Five Hawai‘i brands have created reef-safe sunscreens that are safe for your ʻohana and the ocean. 

Edit ModuleShow Tags