Our Disappearing Nurses
A nursing shortage looms on the horizon, not just nationally, but also here in Hawaii. Can the problem be fixed before it's too late?
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Recalls Parks: “It’s really scary when you’re the RN in charge of 10 or even 20 patients and you realize you’re on your own. Everyone is looking to you to make decisions and you’re relying on a team of everyone from aides to housekeeping for the information you need, and you’re so bogged down with paperwork you end up cutting corners, and you’re doing that with people’s lives. There’s a point when, unless it’s a ‘calling’ rather than a job, it’s just not worth it, no matter how much they pay you.”
In a poignant piece published by Portland Magazine, Osterlund wrote about a nurse who arranged to have an inmate brought from prison—handcuffed, shackled and escorted by four guards—to his dying mother’s hospital bedside, because the nurse had intuited, quite correctly, it turned out, that the woman needed to see her son before she could pass on.
“I don’t think the general public recognizes the independent thought and talent it takes to be a nurse,” Osterlund says. “Nurses have to be physically strong, emotionally astute, intellectually bright and technologically savvy. What other profession requires such a combination of skills?”
Mathews agrees, noting that nurses function as “super communicators,” who are able to deal with doctors, patients, families and the ubiquitous computers that are an integral part of modern healthcare.
Nurses today also are required to do more documentation and must be aware of numerous government regulations that have been added to the field, especially in long-term care, says Sally Ishikawa, Oahu region chief nurse executive for Leahi Hospital. They’re also expected to be business savvy “because the reimbursement really drives the success of the healthcare institution you work for,” she says.
In short, nurses keep getting more duties, leaving them with less time to perform the direct patient care that often prompted them to enter the field. Part of this is caused by the tremendous role that technology now plays in healthcare, and Ishikawa says it has been difficult for some of the older nurses to adjust. Nurse-patient interaction now frequently involves a computer, which demands that information be entered at specific times, and patients are often hooked up to an array of bedside machines equipped with alarms that create a continuous cacophony, contributing to the overall noise and intensity of a modern hospital.
Some patients have even accused nurses of “surfing the Web” because they spend such an inordinate amount of their shifts entering data into the computer. Observes Tanner: “If I’m a patient, I want the nurse taking care of me, not the computer.”
Adds Ishikawa: “For nurses to survive in these high-stress environments, they need a very nurturing environment that’s supportive.”
The stress level for both new and seasoned nurses is exacerbated by other dramatic changes in healthcare that have brought about shorter hospital stays and more outpatient surgeries, Mathews notes.
And patient needs are becoming increasingly complex, as both hospitals and long-term care facilities see more patients with a host of physical, emotional and mental issues. In one such case, a young man who suffered severe injuries during a methamphetamine episode that left him nearly helpless kept up a continuous howl and had to be restrained both for his own safety and because he liked to hit nurses whenever he had an opportunity. He ended up staying on a regular hospital ward far longer than was necessary, adding to the trials of nurses there, because it was so difficult to find a long-term-care facility that would to take him.
Ishikawa says such scenarios are becoming increasingly frequent, due to both a scarcity of beds in long-term care facilities, which serve the elderly, chronically ill and disabled, and the nursing shortage that already exists in those areas. “There’s quite a lot of stress because of the [low staffing] numbers. Because they’re working short in so many areas, the nurses are experiencing burnout.” She attributes the staff shortage to the pay disparity between nurses employed by hospitals, where the reimbursement per patient is higher, and those who work in long-term care and other community settings.
LeVasseur says there’s another factor at play, too. Studies show that young nurses “have a lot of interesting expectations,” she says. “Many want to go into the high-profile areas of nursing, such as critical care, emergency, intensive care and surgery. Very few now want to go into long-term care or geriatric nursing.”
This troubles Ishikawa, who notes: “I think the highest priority is care of our elders because that’s what’s facing us now: an aging population in Hawaii. I’m afraid there might not be settings for them in the future to take care of their needs.”
Adds Mathews: “We need to look at how to meet the needs of people with not only medical problems, but vast and complex social problems. And much like the nursing crisis, these are issues that need to be addressed by the entire community. You see a microcosm of the culture within a hospital or long-term care facility.” Recent societal changes, such as “greater tolerance for a lack of civility, more abusive communication and behavior, more violence, gets translated into the healthcare profession. Nurses want to be treated more respectfully.”
More respectful treatment by doctors, administrators and even those who design the equipment nurses use and the facilities where they work could help resolve some of the conditions that are prompting nurses to leave the field, Tanner says. “It’s about empowering nurses to fix the problem. Nurses need to have a say in how a unit is run, how it’s staffed, where supplies are kept, when discharges are done, even the layout of the buildings.”
Mathews says the high attrition rate for new nurses might best be stemmed through “more robust internships and even residency programs” that would give nurses direct clinical experience as part of their training, as well as increasing the use of “simulators” in the classrooms. This past May, the center also started the first phase of a program that is intended to create a standardized program for training and supporting the seasoned veterans, or “preceptors,” who work so closely with nurses during their first months on the job.
Meanwhile, the center is trying to entice veteran staff nurses to stay in the profession through leadership development training, more flexible schedules and nontraditional educational programs that allow them to earn advanced degrees while continuing to work—a necessity for most, Mathews says—or live in rural areas. The goal is to improve their job satisfaction and opportunities for advancement, with the idea that once some of these nurses earn graduate degrees, they may even move into teaching.
While nursing advocates are taking some steps toward addressing the looming shortage, they agree that new partnerships with business and philanthropic organizations on both the local and national levels are key to resolving the problem. Such relationships can provide additional funding, as well as insights into new models for management and other best practices.
Tanner thinks it’s time for Hawaii hospitals to implement rules that improve nurse-patient ratios, noting that when California lawmakers mandated that approach several years ago, “the nurses came back. They flocked from other states to California, because do you want to work in a facility where you’re taking care of 10 patients, or five or six?”
She also believes that registered nurses need to be recognized as the college graduates with high professional standards that they are. “That would attract more people to the profession. People want respect in their jobs. It’s too bad when patients don’t know who is the nurse and who is the nurse’s aide because we’re all wearing the same scrubs.”
The public can help push that shift, Tanner says, noting that some patients admitted to local hospitals actually record who is providing the bulk of their care. Families also have begun serving as watch dogs, actively questioning those who are providing care. “That’s making the healthcare facilities take notice,” she says. “It’s patient complaints, people saying ‘we want good care,’ that will bring about changes.”
Kauai-based freelancer Joan Conrow is a frequent contributor to HONOLULU Magazine. She also worked on “24 Perfect Pupu,” in this month’s Restaurant Guide.